Support

Email support@thrivepay.cloud — we usually reply within one business day.

Common questions

• Forgot your password? Tap "Forgot password?" on the sign-in screen and we'll email you a code.
• Cancel a subscription: Profile → Manage subscriptions & billing.
• Report something: tap ⋯ on the post or reply, or long-press the message.
• Wrong city? Shout checks your device's location when you open the app and each time you post. Make sure location is on for Shout and you have a clear signal, then close and reopen the app.
• Can't post? Posting needs your location, because a post goes to the city you're in. Turn location on for Shout in your phone's settings. Reading, replying and messaging work without it.
• Delete your account: see how to delete your account.